Shipping policy

Orders are dispatched within 12–15 days of order confirmation. This timeline covers our stitching and quality-check process, since many of our pieces are made to order.

We ship pan-India through Shiprocket. Once your order is out for delivery, you'll get a tracking link by SMS/email.

Shipping is free on all orders.

Delivery timelines depend on your location and courier serviceability, typically 4–8 business days after dispatch. Delays can occasionally happen due to courier network issues or during festive/sale periods — thanks for your patience if that happens.

Please make sure your address and phone number are correct at checkout — we can't be responsible for delays caused by incorrect details.

Exchange Policy

We want your Julie's Closet piece to fit right. If it doesn't, here's how exchanges work.

Exchange requests must be raised within 2 days of delivery. To be eligible, the item must be unused, unwashed, and unaltered, with tags and packaging intact.

We're happy to exchange for a different size in the same design, subject to availability. If your size isn't in stock, we'll offer store credit instead.

Customized/made-to-order pieces are not eligible for exchange — see our Customized Outfits Policy below.

To start an exchange, write to us at contact@julieescloset.com or call/WhatsApp 95862 68754 with your order number and reason. Shiprocket will arrange pickup from your address. Once we receive and check the item, your exchange will be processed within 5–7 business days.