Refund policy
We offer a 2-day return window from the date of delivery, on standard, non-customized products only.
To be eligible, the item must be unused, unwashed, and unworn, with tags and original packaging intact, along with the invoice.
Not eligible for return: customized/made-to-order outfits, sale or clearance items, and any item damaged after delivery due to wear or wash.
How to return: write to us at contact@julieescloset.com or call/WhatsApp 95862 68754 within 2 days of delivery, with your order number and reason. Shiprocket will arrange the pickup.
Once we receive the item and it clears quality check, your refund will be credited to your original payment method within 5–7 business days.
If you receive a damaged, defective, or wrong item, write to us within 2 days with photos/an unboxing video — we'll sort it out with a replacement or refund at no extra cost to you.
Julie's Closet 214, Laxmi Enclave, Gajera School Road, Katargam, Surat, Gujarat 395004 📧 contact@julieescloset.com | 📞 95862 68754 juliescloset.com | GSTIN: 24CJXPB7529K2ZM
Customized Outfits — No Return, No Exchange
Many of our pieces are made to order — stitched to your measurements, or customized in fabric, colour, or embroidery as per your request.
Because these are made specifically for you, customized outfits cannot be returned, exchanged, or refunded, except in case of a genuine manufacturing defect.
Please double-check your measurements and customization details before confirming your order — once stitching begins, changes or cancellations aren't possible.
If you receive a customized piece with a defect (stitching fault, wrong customization from what was confirmed, damaged fabric), let us know within 2 days of delivery at contact@julieescloset.com with photos and your order number. Verified claims will be resolved through repair, alteration, or store credit.